How to Automate WhatsApp with CrunchzApp and n8n: A Step-by-Step Guide
If you’re looking to build WhatsApp automation without writing a single line of code, you’re in luck. CrunchzApp has officially launched its community nodes for n8n — a powerful no-code workflow automation tool. In this guide, we’ll walk you through how to integrate CrunchzApp with n8n and show how it’s being used to build a customer service prototype for a game top-up store called Playova.
What is CrunchzApp?
CrunchzApp is an API-first platform that allows you to send and receive personalized WhatsApp messages using your own WhatsApp number or channel. It provides tools for developers and non-developers alike to automate interactions, send broadcasts, and receive events via webhooks.
Why Integrate CrunchzApp with n8n?
n8n (“node-node”) is an open-source, no-code workflow automation platform that allows you to connect various services and build automation visually. With the new CrunchzApp community nodes for n8n, you can:
- Send WhatsApp messages based on triggers or inputs from other apps
- Build automated customer support chatbots
- Respond to user messages in real-time using CrunchzApp Webhooks
- Connect with Google Sheets, Airtable, Stripe, and more
Real-World Use Case: Playova’s WhatsApp Customer Support Bot
To showcase this integration, we built a prototype of a customer support automation for Playova, a digital service that offers game voucher top-ups for Mobile Legends, Free Fire, PUBG, and even PLN electricity tokens in Indonesia.
What it does:
- Receives user messages through WhatsApp
- Interprets the message (e.g., “topup MLBB 86 ID”)
- Responds with instructions or available packages
This is powered by:
- CrunchzApp Webhooks to receive incoming WhatsApp messages
- n8n workflows to parse and respond to the input dynamically
While this prototype doesn’t yet process payments or generate tokens, it’s a solid foundation for future expansion.
How to Get Started
- Install n8n (or use n8n.cloud)
- Install the CrunchzApp community nodes:
npm install n8n-nodes-for-crunchzapp - Create a CrunchzApp account and set up your WhatsApp channel
- Build your flow:
- Start with a webhook trigger
- Add the CrunchzApp node to send a WhatsApp message
- Add logic to handle conditions, delays, and external APIs
Watch the Full Tutorial
If you’re more of a visual learner, check out the full step-by-step guide on YouTube: 👉 https://youtu.be/MpyB6kYwLL0
Final Thoughts
WhatsApp is one of the most used messaging platforms globally, and now with CrunchzApp + n8n, anyone can automate interactions, build customer service bots, and more — without touching code.
Start experimenting today, and turn your WhatsApp inbox into a smart assistant.