Effective Date: 1st September 2024

At CrunchzApp, we strive to provide exceptional service and ensure customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for our services. By subscribing to or purchasing our services, you agree to this Refund Policy.

1. General Refund Eligibility

Refunds are generally not provided for subscriptions or services purchased on CrunchzApp. However, exceptions may apply under specific circumstances, as detailed below:

  • Technical Issues: If you experience persistent technical issues that prevent you from using the service as intended, and our support team is unable to resolve the issue within 14 business days of your initial complaint.
  • Billing Errors: In case of an error in billing, such as duplicate charges or incorrect amounts.

2. Refund Request Process

To request a refund, follow these steps:

  1. Contact our support team at [Insert Support Email] within 7 days of the issue occurring.
  2. Provide detailed information, including your account details, transaction ID, and a description of the issue.
  3. Allow up to 14 business days for our team to review your request.

Refunds will only be processed if all required information is provided and eligibility criteria are met.

3. Non-Refundable Items

The following are not eligible for refunds:

  • Partial usage of subscription plans.
  • Situations where the user violates CrunchzApp’s Terms of Service.
  • Refund requests submitted after 7 days from the transaction date.
  • Discounts, promotional offers, or affiliate program earnings.

4. Refund Method

Refunds, if approved, will be issued using the original payment method. Processing times may vary depending on your financial institution.

5. Trial Period and Cancellations

For services that include a trial period, it is the user’s responsibility to cancel before the trial ends to avoid being charged. No refunds will be provided for charges incurred after the trial period if the service was not canceled.

6. Changes to This Policy

CrunchzApp reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on our website. It is your responsibility to review the policy periodically.

If you have any questions about our Refund Policy, please contact us at [email protected]